Items where Subject is "SERVQUAL"

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Number of items at this level: 3.

Conference or Workshop Item

Meyliana, Meyliana (2016) Hasil Similarity "Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website ". In: Design Solutions for Improving Website Quality and Effectiveness, 2016.

Thesis

GUNAWAN, JESSICA (2012) USING SERVQUAL TO MEASURE SERVICE QUALITY OF TRAVEL AGENTS IN JAKARTA, INDONESIA. Undergraduate thesis, BINUS.

Other

Meyliana, Meyliana Lembar Peer Review "Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website". Univ. Bina Nusantara.

This list was generated on Mon Apr 19 00:40:32 2021 WIB.