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CANDRA, SEVENPRI (2018) Form Reviewer "Impact of E-Service Quality and Customer Value on Customer Satisfaction in LocalBrand". Univ. Bina Nusantara.
CANDRA, SEVENPRI (2015) Form Reviewer "The Use of Enterprise Architecture Framework for Improving Service Quality (Case Study ABC State Attorney)". SERSC: Science & Engineering Research Support soCiety.
CANDRA, SEVENPRI Similarity "Impact of E-Service Quality and Customer Value on Customer Satisfaction in LocalBrand". Univ. Bina Nusantara.
CANDRA, SEVENPRI Similarity "The Use of Enterprise Architecture Framework for Improving Service Quality (Case Study ABC State Attorney)". SERSC: Science & Engineering Research Support soCiety.
CANDRA, SEVENPRI (2015) The Use of Enterprise Architecture Framework for Improving Service Quality (Case Study ABC State Attorney). International Journal of Multimedia and Ubiquitous Engineering, 10 (8). pp. 65-72. ISSN 1975-0080
DEWI SIRINGO RINGO, ROSDIANA and SUMARTA WIJAYA, WILLIAM (2013) Parking Assistance System Business Model for Shopping Mall Building Parking Management. Masters thesis, BINUS.
DITA ANDRIANI, MEINAR and Arudi, Dianti (2012) EVALUATING THE COMPARATIVE SERVICE QUALITY OF HYPERMARKETS IN JAKARTA, INDONESIA. Undergraduate thesis, BINUS.
Dewanti, Retno and PRAMESHWARI, CITRA and Aryanti, Puspokusumo (2012) Service Quality Towards Hotel Customer Loyality. Global Network International Journal of Business, Management, and Accounting, 5 (1). pp. 105-119. ISSN 1411 - 6014
Dyah Budiastuti, Dr. Improving information performance of schools in higher education through IT service management. Institute of Electrical and Electronics Engineers.
Fernando, Erick Critical Success Factor Online Service Quality In Online Marketing: A Systematic Literature Review. In: International Conference on Information Technology and Electrical Engineering (ICITEE), 24 - 26 July 2018, Bali.
Gaol, Ford L. (2020) Check Similarity "Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, and Service Quality". De Gruyter, Jakarta.
Gaol, Ford L. (2020) Form Reviewer "Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality". De Gruyter, Jakarta.
Gaol, Ford L. (2020) Form Reviewer "Evaluating ERP System Merging Success in Chemical Companies: System Quality, Information Quality, and Service Quality". De Gruyter. (Unpublished)
Gautama So, Idris and HAJAR, SITI The Influence of Electronic Job Service Quality and Trust of Online job Seeker Effect to Online Seeker Satisfaction, a Case Study at jobBitCom.com. In: The 8 th Asian Academy of Management, Hyatt Regency Kuantan Resort, Pahang. Malaysia, 18-20 Desember 2009.
Gautama So, Idris and PUTRA, ERIC and Ismail, Ishak Analysis on the Influence of Service Quality and Product Quality to Costumer Satisfaction and Its Impact Towards Brand Image of " KD " Fried Chicken Restaurant. In: 7th UBAYA INTERNATIONAL ANNUAL SYMPOSIUM ON MANAGEMENT, 20 March 2010, Surabaya.
Gautama So, S.E., S.Kom., M.M., Ph.D., Idris and PUTRA, ERIC and Ismail, Ishak (2010) Analysis on the Influence of Service Quality and Product Quality to Costumer Satisfaction and Its Impact Towards Brand Image Of " KD " Fried Chicken Restaurant. In: Prosiding 7th Ubaya International Annual Symposium on Management, 20 Maret 2010, Surabaya.
HANDAYA, HANDAYA (2012) INVESTIGATION ON SERVICE QUALITY IMPROVEMENT FOR AGOLF CLUB: DESCRIPTIVE STUDIES ON KARAWANG INTERNATIONAL GOLF CLUB. Undergraduate thesis, BINUS.
Hida Syahchari, Dicky Peer Review "The Effect of Customer Motivation, Service Quality and Satisfaction on Customer Loyalty Futsal in DKI Jakarta". Universitas Muhammadiyah Jakarta.
Hidayat, Cecep and MELINDA, PUTRI (2009) Kontribusi Kualitas Layanan terhadap Kepuasan Serta Dampaknya pada Loyalitas Pelanggan. The Winners, 10 (2). pp. 128-136. ISSN 1412-1212
Hidayat, Cecep and PUTRI WARAHAPSARA, PRITHA (2010) Pengaruh Kualitas Pelayanan dan Produk terhadap Citra Perusahaan dan Loyalitas Nasabah. Jurnal Manajemen, 1 (2). pp. 95-102. ISSN 2086-0331
Idris, Gautama So and HAJAR, SITI (2009) The Influence of Electronic Job Service Quality and Trust of Online Job Seeker Effect To Online Job Seeker Satisfaction, A Case Study at JobBitCom.com. In: The 8th Asian Academy of Management International Conference, December 18-20 2009, Malaysia.
Meyliana, Meyliana Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website. In: Design Solutions for Improving Website Quality and Effectiveness. https://www.igi-global.com/, India, pp. 52-86. ISBN DOI: 10.4018/978-1-4666-9764-5.ch003
