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ANINDITA TUTUKO, TARISA (2013) AN EXTENDED MODEL OF THE ANTECEDENTS AND CONSEQUENCES OF CONSUMER SATISFACTION FOR CASUAL AND FINE DINING RESTAURANT IN DKI JAKARTA. Undergraduate thesis, BINUS.
ANY SEPDIANA, PAULINE (2014) Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan dan Loyalitas Pelanggan Restaurant Kemang 99. Masters thesis, BINUS.
ARFANSYAH, ARFANSYAH (2004) ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN PADA HOTEL BUMI KARSA. Undergraduate thesis, BINUS.
ARY KURNIAWATY, DYAH (2006) ANALISA FAKTOR-FAKTOR KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI PT. TIKI JALUR NUGRAHA EKAKURIR. Undergraduate thesis, BINUS.
AYUDIA PUTRI GUNTORO, LAURA and RINI, RINI and OKTAVIA, YETI (2006) TINGKAT KEPUASAN PELANGGAN PADA APARTEMEN PESONA BAHARI. Undergraduate thesis, BINUS.
ARIANI SUSILO, OLIVIA (2003) SISTEM PENDUKUNG KEPUTUSAN MENGGUNAKAN METODA LINE BALANCING PADA LINI PAILCAN PT. CIKUPA MEGAH KENCANA. Undergraduate thesis, BINUS.
ASIAN, OLIVIA (2005) Analisis Kepuasan Karyawan terhadap Layanan Situs Web Direktorat Jenderal Bina Produksi Hortikultura Departemen Pertanian (Studi Kasus: Situs Web Hortikultura). Masters thesis, BINUS.
ANINDITA, TARA (2008) PENGARUH PENGETAHUAN KONSUMEN DAN KLASIFIKASI SITUASIONAL TERHADAP KEPUTUSAN MENONTON FILM DI BLITZ (SURVEI PADA KONSUMEN BLITZ MEGAPLEX GRAND INDONESIA). Undergraduate thesis, BINUS.
ARIFIANTO, TEGUH and SALIU, YUNINA and AGUS SALIM, HARTONO (2003) ANALISIS CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP KEPUASAN PASIEN PUSAT JANTUNG NASIONAL HARAPAN KITA. Undergraduate thesis, BINUS.
ANGGARA, WILLY (2007) ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA BENGKEL AHASS 1662 PT. SERIMPI MAKMUR SEJATI. Undergraduate thesis, BINUS.
BUDI, BUDI and IRAWATI, FITRIA and SUHAEMY, MEILISA (2004) ANALISIS TINGKAT KEPUASAN PELANGGAN GRAMEDIA ONLINE UNTUK MENILAI PENERAPAN CRM PADA PT. GRAMEDIA ASRI MEDIA. Undergraduate thesis, BINUS.
CANDRA, SEVENPRI (2018) Form Reviewer "Impact of E-Service Quality and Customer Value on Customer Satisfaction in LocalBrand". Univ. Bina Nusantara.
CANDRA, SEVENPRI Similarity "Impact of E-Service Quality and Customer Value on Customer Satisfaction in LocalBrand". Univ. Bina Nusantara.
CHAIRUMAN, DESY (2002) PERANAN EKSEKUSI TRANSAKSI PENJUALAN TERHADAP KEPUASAN PELANGGAN PADA PT WETMARKET. Undergraduate thesis, BINUS.
CHANDRA, INGE and GUNAWAN, RONNY and TJUN DJUNAIDI, TJUN (2001) PENGARUH KEPUASAN KONSUMEN TERHADAP MEDIA BERITA ONLINE DI INDONESIA (STUDI KASUS : MAHASISWA UNIVERSITAS BINA NUSANTARA). Undergraduate thesis, BINUS.
CAPRI, YANSEN (2007) ANALISIS PENGARUH KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN PRODUK CMD PADA PT. REVELL INDONESIA. Undergraduate thesis, BINUS.
DARMAWAN, DARMAWAN (2004) ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN PADA CV. GIRI INDAH DI JAKARTA BARAT. Undergraduate thesis, BINUS.
DAVID, DAVID and Farina Srihadi, M.Sc, Tara (2014) A Study of Service Convenience Toward Satisfaction in Mobile Network Provider and Fixed Internet Service Provider for University Student in Jakarta. Undergraduate thesis, BINUS.
DONNY SOELAIMAN, TEN and DIANA, DIANA (2004) ANALISIS KEPUASAN PELANGGAN PADA KAFE SCORE DI CILANDAK TOWN SQUARE. Undergraduate thesis, BINUS.
EDRIANSYAH MACHMUD, FIRMAN (2014) Analisis Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan dan Loyalitas PT Indah Kiat Pulp & Paper Tbk Tangerang. Masters thesis, BINUS.
ERWIN, ERWIN and SATYA PHANGESTU, LEO and VERA AMANDA, NORA (2007) ANALISIS TINGKAT KEPUASAN PENGGUNA APLIKASI INTERSYSTEM BUSINESS SOLUTION (IBS) PADA PT. CITAJAYA INFINITE SYSTEM. Undergraduate thesis, BINUS.
Elidjen, Elidjen (2006) CALL CENTER: ALTERNATIF OPTIMALISASI LAYANAN LAYANAN BISNIS. In: Seminar Nasional : Transformasi Teknologi untuk Peningkatan Kualitas Hidup Manusia.
FANG, FEN and CAHYADI GUNAWAN, YOHANES and IMELDA, IMELDA (2001) ANALISIS KEPUASAN PEMAKAI TERHADAP OTOMATISASI KANTOR (STUDI KASUS : UNIVERSITAS BINA NUSANTARA). Undergraduate thesis, BINUS.
Furinto, Asnan (2019) Gratifications of Digital Media: A Demographic View From Four Countries in Southeast Asia. Management Science Letters, 9 (21). pp. 593-598. ISSN 1923-9335
Furinto, Asnan (2019) The Mediating Effect Of Electronic Trust In The Effect Of Customer Delight To E-Loyalty. International Journal of Mechanical Engineering and Technology, 10 (5). pp. 207-213. ISSN 0976 – 6340
Furinto, Asnan (2019) Reviewer "Gratifications of Digital Media: A Demographic View From Four Countries in Southeast Asia". Growing Science.
Furinto, Asnan (2019) Reviewer "The Mediating Effect Of Electronic Trust In The Effect Of Customer Delight To E-Loyalty". Science, Engineering, Technology and Management..
Furinto, Asnan (2019) Similarity "Gratifications of Digital Media: A Demographic View From Four Countries in Southeast Asia". Growing Scince.
Furinto, Asnan (2019) Similarity "The Mediating Effect Of Electronic Trust In The Effect Of Customer Delight To E-Loyalty". IAEME Publications.
FEBRIANTI, LYDIA (2007) ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN PERCETAKAN CV. SENITA. Undergraduate thesis, BINUS.
GYZELLA, FLORENCIA and RAHAYU, DEWI and YENNY, YENNY (2004) PENGARUH BAURAN PEMASARAN JASA TERHADAP KEPUASAN PELANGGAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN DI BINUS CENTER SYAHDAN. Undergraduate thesis, BINUS.
Garda Muchardie, Brian E-Commerce Market Segmentation Based On The Antecedents Of Customer Satisfaction and Customer Retention. In: 2019 International Conference on Information Management and Technology (ICIMTech).
Garda Muchardie, Brian Peer Review "E-Commerce Market Segmentation Based On The Antecedents Of Customer Satisfaction and Customer Retention". Univ. Bina Nusantara.
Gautama So, Idris and PUTRA, ERIC and Ismail, Ishak Analysis on the Influence of Service Quality and Product Quality to Costumer Satisfaction and Its Impact Towards Brand Image of " KD " Fried Chicken Restaurant. In: 7th UBAYA INTERNATIONAL ANNUAL SYMPOSIUM ON MANAGEMENT, 20 March 2010, Surabaya.
HAMZAH, AMIR (2008) ANALISIS KEPUASAN KONSUMEN TERHADAP PENGGUNAAN LAYANAN SMS BANKING PADA PT. BANK NEGARA INDONESIA, TBK. Undergraduate thesis, BINUS.
HALIM, HENDY (2004) Analisis Tingkat Kepuasan Konsumen terhadap Produk Software HRM PT. ORN Computer System. Masters thesis, BINUS.
HERMAN, HERMAN (2005) ANALISIS PENGARUH TINGKAT KEPUASAN PELANGGAN TERHADAP TINGKAT KESETIAAN PELANGGAN PADA PT. CIF TRANSPORTASI INDONESIA. Undergraduate thesis, BINUS.
Henny, Hendarti and Selina, Cahyadi (2008) Korelasi antara SI DIGILIB dengan kepuasan pengguna pada unit Library. Jurnal Ichsan Gorontalo, 3 (3). pp. 1752-1763. ISSN 1907-5324
Heriyati, Pantri (2018) Form Reviewer "How Price Perception and Satisfaction Influence Online Repurchase Intention". Universiti Putra Malaysia Press.
Heriyati, Pantri (2018) How Price Perception and Satisfaction Influence Online Repurchase Intention. Pertanika Journal Social Science & Humanities, 26 (-). pp. 9-17. ISSN 0128-7702
Heriyati, Pantri (2018) Similarity "How Price Perception and Satisfaction Influence Online Repurchase Intention". Universiti Putra Malaysia Press, Malaysia.
Hidayat, Cecep and Hartono , Budi (2010) Determining Level of Customer Satisfaction for Priority Repair Company Performance. In: International Conference On Management, Hospitality & Tourism, and Accounting (IMHA) Binus 2010 , 13 November 2010, Binus University, Jakarta.
Hidayat, Cecep and MELINDA, PUTRI (2009) Kontribusi Kualitas Layanan terhadap Kepuasan Serta Dampaknya pada Loyalitas Pelanggan. The Winners, 10 (2). pp. 128-136. ISSN 1412-1212
Hidayat, Cecep and MESAEL, MESAEL (2008) Level Analysis of Customer Satisfaction (Case study in Hawaian Vegetarian Resturant of Muara Karang). In: International Seminar 2008 "Optimizing Business Research and Information Technology for Laveraging Corporate Sustainability, 11 November 2008, Binus University, Jakarta.
Hidayat., Cecep and Rusli, Rusli (2008) Analisis Tingkat Kepuasan Pelanggan [Studi Kasus pada PT Manunggal Karya Tirta]. LABORA, 10 (1). pp. 1-10. ISSN 1410-2218
HANDARI, RETNO (2006) ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP PELAYANAN PT. PLN (PERSERO) DISTRIBUSI JAKARTA RAYA DAN TANGERANG (AREA PELAYANAN GUNUNG SAHARI KATEGORI RUMAH TANGGA R-3) DENGAN MENGGUNAKAN METODE SERVICE QUALITY FUNCTION DEPLOYMENT. Undergraduate thesis, BINUS.
IRWAN, IRWAN and WIDJAJA, EVY and DEMANTO, DEMANTO (2006) HUBUNGAN ANTARA PELAYANAN SISTEM INFORMASI DENGAN KEPUASAN MAHASISWA PADA CYBER @CCESS. Undergraduate thesis, BINUS.
IVANA, IVANA (2005) ANALISA IMPLEMENTASI SISTEM MANAJEMEN MUTU ISO/TS 16949 TERHADAP KEPUASAN PELANGGAN PADA PT. FRINA LESTARI NUSANTARA. Undergraduate thesis, BINUS.
IWAN, IWAN (2006) PENGUKURAN KEPUASAN PELANGGAN PADA PT. CITRA NUSA WAHANA (AUTOWORLD DEALER CHEVROLET) INDONESIA. Undergraduate thesis, BINUS.
Idris, Gautama So and Engkos, Achmad Kuncoro and SANTIANA, MEILA (2008) Influence of Store Atmosphere, Store Location, And Merchandise Assortment of Matahari Department Stores in Jakarta Towards Customer Loyalty And Their Implication on Visitor's Purchase. In: The International Conference on Social Sciences & Humanities 2008, 18-20 Jun 2008, Pulau Pinang, Malaysia.
Idris, Gautama So and HAJAR, SITI (2009) The Influence of Electronic Job Service Quality and Trust of Online Job Seeker Effect To Online Job Seeker Satisfaction, A Case Study at JobBitCom.com. In: The 8th Asian Academy of Management International Conference, December 18-20 2009, Malaysia.
JIMNY, JIMNY (2007) ANALISIS INDEKS KEPUASAN PELANGGAN BENGKEL MOTOR HONDA (STUDI KASUS: PT. ASTRA INTERNATIONAL TBK-JAKARTA HONDA CENTER). Undergraduate thesis, BINUS.
JULIANA, JULIANA and HENNY, HENNY (2002) PENELITIAN TINGKAT KEPUASAN PENGGUNAAN WEBSITE UNIVERSITAS BINA NUSANTARA DIKAITKAN DENGAN TINGKAT PENGETAHUAN KOMPUTER. Undergraduate thesis, BINUS.
JAYANTI, NURINA (2010) DAMPAK SUBSCRIBER MANAGEMENT DAN SYSTEM QUALITY DALAM KEPUASAN PELANGGAN PT. MNC SKY VISION (INDOVISION). Masters thesis, BINUS.
KARTIKA MEGAWATY, DEWI and ANGGRAINI TEJALESMANA, DEWI (2004) PERANAN PELAYANAN BEAUTY CONSULTANT TERHADAP KEPUASAN PELANGGAN KOSMETIK SHISEIDO PADA PT. DIAN TARUNAGUNA DI JAKARTA. Undergraduate thesis, BINUS.
KURNIAWAN, GLENN (2006) ANALISIS KEPUASAN PELANGGAN BENGKEL PATEN BAN. Undergraduate thesis, BINUS.
KARTIKA, YENNY (2007) ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN METODE SERVQUAL DAN MODEL KANO'S YANG DIINTEGRASIKAN DENGAN QUALITY FUNCTION DEPLOYMENT (QFD) PADA PT. HERO SUPERMARKET TBK. (MALL TAMAN ANGGREK). Undergraduate thesis, BINUS.
LAURENCIA, AGNES and NOVITA, DINY and KURNIADI, ERWIN (2006) KORELASI ANTARA PELAYANAN SISTEM INFORMASI BUKU DENGAN KEPUASAN KONSUMEN GRAMEDIA PURI INDAH. Undergraduate thesis, BINUS.
LAKMUDIN, HARI (2007) ANALISIS TERHADAP ATRIBUT-ATRIBUT KEPUASAN PELANGGAN DAVE GALLERY. Undergraduate thesis, BINUS.
LESTARI, RINA (2007) ANALISIS DIFERENSIASI PELAYANAN DAN KEPUASAN PELANGGAN STUDI KASUS PADA PT. SURYAGADING DIRGANUSA CABANG JAKARTA SELATAN. Undergraduate thesis, BINUS.
MEGALYA, DEWI (2006) ANALISIS PENGARUH PENGEMBANGAN PRODUK PRA-BAYAR XL BEBAS TERHADAP KEPUASAN PELANGGAN PADA PT. EXCELCOMINDO PRATAMA, TBK. Undergraduate thesis, BINUS.
MARITA, FIFA (2007) ANALISIS TINGKAT KEPENTINGAN DAN KEPUASAN NASABAH BANK PERMATA CABANG MANDALA RAYA. Undergraduate thesis, BINUS.
MARINA, HELLEN and MULIA, WANDY and KUSNADI, YANUAR (2006) ANALISIS TINGKAT KEPUASAN PENGGUNA SISTEM APLIKASI DIAMOND (STUDI KASUS: PT. DIAMOND INTERNATIONAL CONSOLIDATORS). Undergraduate thesis, BINUS.
MARIANA, MARIANA and LAURENSIA, EVELINE and CHRISTIANTI, LENNY (2004) SISTEM PENDUKUNG KEPUTUSAN PEMILIHAN CALON LEGISLATIF TINGKAT DPR-RI PADA PDI PERJUANGAN. Undergraduate thesis, BINUS.
MERRI, MERRI and FRANCISCA, NATALIA (2002) ANALISIS KEPUASAN PESERTA PELATIHAN DI BINUS CENTER. Undergraduate thesis, BINUS.
MUHAMMAD SALIM BAJUNAID, FUAD (2013) The Role of The 4ps and Tour Guide Support to Measure Customer Satisfaction in Umrah Pilgrimage. Masters thesis, BINUS.
MARETY DWI PUTRI, MUTIARA and NINGRUM, ADHITYA (2007) ANALISIS KEPUASAN KONSUMEN ATAS KUALITAS PELAYANAN PRODUK WESEL ELEKTRONIK (STUDI KASUS : KONSUMEN PT. POS INDONESIA (PERSERO) CAB. JAKARTA SELATAN). Undergraduate thesis, BINUS.
MENAS JONGTO, TEDDY and LYIA, LYIA (2002) A KEPUASAN KONSUMEN TERHADAP PERBANDINGAN HARGA DAN FASILITAS PADA HOTEL GRAN MELIA JAKARTA. Undergraduate thesis, BINUS.
MAITRI WAHYUDI, WINDA and MARGARETA, MEITY and SURIYADI, SURIYADI (2005) ANALISIS TINGKAT KEPUASAN PENGGUNA TELKOM FLEXI (STUDI KASUS: PADA PENGGUNA TELKOM FLEXI WILAYAH JAKARTA BARAT. Undergraduate thesis, BINUS.
NOVITA, DIAN (2002) ANALISIS KEPUASAN PELANGGAN DALAM RANGKA MENINGKATKAN PENJUALAN PADA RESTORAN. Undergraduate thesis, BINUS.
NARESWARI, HAPSARI (2007) ANALISIS TINGKAT KEPENTINGAN DAN KEPUASAN PELANGGAN BENGKEL TOYOTA AUTO 2000 CILANDAK. Undergraduate thesis, BINUS.
NIKO, NIKO and APRILIANA, ENDRA (2006) ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN PADA PT. ETIKA REALTINDO. Undergraduate thesis, BINUS.
NOVELIA, NOVELIA and AIDA MURNI, TETI (2002) A NILAI KONSUMEN TERHADAP PRODUK COCA COLA PT COCA COLA AMATIL. Undergraduate thesis, BINUS.
NURYATI, NURYATI (2007) ANALISIS TINGKAT KEPUASAN PELANGGAN KASUR SPRING AIR PADA PT. MULTI NIAGA INTEGRA. Undergraduate thesis, BINUS.
NATALIA, SELLY and ASTARI, HANNY (2007) ANALISIS KEPUASAN KONSUMEN PADA RESTORAN MR. BASO CABANG MALL CIJANTUNG. Undergraduate thesis, BINUS.
ONGKO WINATA, CYNTHIA (2011) PENGARUH PERSEPSI DAN KUALITAS PRODUK BUSANA JADI TERHADAP KEPUASAN PELANGGAN PADA PT. HIGH APPAREL INDONESIA. Undergraduate thesis, BINUS.
OCTA, REMICCI and ELIANA SITORUS, DESSY and NINGSIH, ESTI (2003) TINGKAT KEPUASAN PELANGGAN PT ARGHA INDAH PRATAMA TERHADAP KEPEMILIKAN RUMAH DI PONDOK CILEGON INDAH (PCI). Undergraduate thesis, BINUS.
PRISCILLA, JANE and LILY, LILY and YULIA, YULIA (2006) ANALISIS KEPUASAN USER TERHADAP APLIKASI INTEGRATED BANKING SYSTEM PADA UNIT KERJA TELLER DI PT. BANK CENTRAL ASIA, TBK. (STUDI KASUS : BCA KCU GREEN GARDEN DAN 12 KCP DI BAWAHNYA). Undergraduate thesis, BINUS.
PANGESTU, RITA and SARI, FIRA and HARTINAWATI, DEWI (2003) ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP PENGGUNAAN SITUS WEB (STUDI KASUS : SITUS WEB STUDENT.BINUS.AC.ID PADA UBINUS). Undergraduate thesis, BINUS.
PRAMANA PUTRA, RYAN (2012) ANALISIS PENGARUH DIMENSI KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PENGGUNA PERPUSTAKAAN DENGAN BERBASIS KOMPUTER. Undergraduate thesis, BINUS.
PARMANTI WIDJAJA, SANTI (2004) ANALISIS TINGKAT KEPUASAN KONSUMEN : STUDI KASUS DI RESTORAN RICO. Undergraduate thesis, BINUS.
RAZALI, ANNIE and BUDIYANTI, SYLVIA and CHANDRA, SANNY (2007) ANALISIS TINGKAT KEPUASAN PENGGUNA APLIKASI LAPORAN AKTIVITAS PADA PT. ORINDO ALAM AYU CABANG DAAN MOGOT. Undergraduate thesis, BINUS.
RAHMAWATI, PALUPI (2005) ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP LAYANAN DAN HUBUNGANNYA DENGAN HASIL BELAJAR MENGGUNAKAN PAIRED TEST DAN REGRESSION. Undergraduate thesis, BINUS.
RIFA TERRY, ANDI and ADRIANTO, WISNU (2014) Business Process Improvement Analysis of The Billing Function of PT XYZ. Masters thesis, BINUS.
RINTO, RINTO and CHANDRA, ALEXIUS and FRENKY, FRENKY (2004) PENGUKURAN DAN ANALISA KEPUASAN KONSUMEN TERHADAP WEB STORE DIKAITKAN DENGAN PENGETAHUAN SISTEM KOMPUTER. Undergraduate thesis, BINUS.
RISMIYANTI, RISMIYANTI and SWANI, SWANI and JOHAN, JOHAN (2006) KORELASI ANTARA PELAYANAN SISTEM INFORMASI ATM DENGAN KEPUASAN MAHASISWA PADA BCA CABANG BINUS. Undergraduate thesis, BINUS.
RONITA, RONITA (2012) ANALISIS KEPUASAN PESERTA KURSUS KOMPUTER MENGGUNAKAN METODE CHAID BERBASIS KOMPUTER. Undergraduate thesis, BINUS.
RAHMAWATI, TIRTA (2007) STRUCTURAL EQUATION MODELING UNTUK ANALISA KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN (STUDI KASUS : STORE MCDONALD'S MTA). Undergraduate thesis, BINUS.
SOFANO, ANDONO (2006) ANALISA TINGKAT KEPUASAN PASIEN RAWAT INAP TERHADAP MUTU PELAYANAN PADA INDUSTRI JASA KESEHATAN STUDI KASUS RUMAH SAKIT KANKER "DHARMAIS". Undergraduate thesis, BINUS.
SUDJA, BUDIANTO (2007) PENGUKURAN DAN PERANCANGAN SISTEM INFORMASI KEPUASAN PELANGGAN PADA BENGKEL JNS BODY REPAIR SPECIALIST. Undergraduate thesis, BINUS.
SORIOKA PUTRA, GATOT (2006) PERBANDINGAN PENGUKURAN KEPUASAN KONSUMEN MENGGUNAKAN METODE PENDEKATAN TRADISIONAL (STUDI KASUS KFC KELAPA GADING DAN KFC MALL TAMAN ANGGREK). Undergraduate thesis, BINUS.
SETIABUDI, HARIS and LATIF, ABDUL (2005) Analisis Kepuasan Pemakai "Kios Informasi" (http://student.binus.ac.id) Studi Kasus Univ. Bina Nusantara. Masters thesis, BINUS.
SARI, KARTIKA and NGADIMAN, LILY and YENLIE, YENLIE (2008) KORELASI ANTARA KUALITAS INFORMASI DELVIS DENGAN KEPUASAN USER PADA PT. CITRA VAN TITIPAN KILAT. Undergraduate thesis, BINUS.
Simbolon, Octoni (2004) Measuring IM Technologies LTD`S Customer Satisfaction. Masters thesis, BINUS.
SAITURO SANTOSO, DIO (2013) Does Shopping Events Promote Retail Brands in Jakarta? Undergraduate thesis, BINUS.
SANTY, SANTY and CHRISTY, CHRISTY and HELEN, HELEN (2006) ANALISIS TINGKAT KEPUASAN USER TERHADAP APLIKASI ORACLE 9I (STUDI KASUS : PT. SPORT FORECAST ASIA). Undergraduate thesis, BINUS.
STANY, SHERVY and YAN SEN, CHEONG and SUSANTI, LILY (2003) UJI TINGKAT KEPUASAN PELANGGAN TERHADAP PRODUK PT. SUPEREX RAYA DI DAERAH JKT BARAT. Undergraduate thesis, BINUS.
SORAYA, FARAH (2014) The Factors Influencing Loyalty Towards Web Browsing: The Case of Internet Users in Indonesia. Undergraduate thesis, BINUS.
STEPHANIE, STELLA and VIANTI, VIANTI and KUSUMA, HANI (2003) ANALISIS TINGKAT KEPUASAN KONSUMEN : STUDI KASUS DI RESTORAN DONER KEBAB CABANG PLAZA SENAYAN. Undergraduate thesis, BINUS.
SANTOSA, SUKMA (2006) ANALISA KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN (JASA) KALIBRASI. Undergraduate thesis, BINUS.
SURJA, SURYANI (2005) ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA GIANT HYPERMARKET CABANG CIMANGGIS. Undergraduate thesis, BINUS.
SUYANTO, SUYANTO and ANTONI, FRANSISKUS (2001) TINGKAT KEPUASAN MAHASISWA UNIVERSITAS BINA NUSANTARA TERHADAP PENGISIAN KRS SECARA ON-LINE MELALUI INTERNET. Undergraduate thesis, BINUS.
Sanny, Lim (2019) Check Similarity "The Customer Satisfaction of Online Transportation in Indonesia". Institute of Physics Publishing.
Sanny, Lim (2019) Form Reviewer "The Customer Satisfaction of Online Transportation in Indonesia". IOP Publishing.
Sanny, Lim (2020) Form Reviewer "The analysis of customer satisfaction factors which influence chatbot acceptance in Indonesia". Growing Science.
Sanny, Lim and K, Larasathy and R, Claudia and B, Widarman (2018) Hasil Similarity "The Customer Satisfaction of Online Transportation in Indonesia". In: Journal of Physics: Conference Series, 23-24 April 2018, Medan, Indonesia.
TRININGSIH SAMARIF, IRMA and SURIANTI, YENNA and FRANCIS, FRANCIS (2003) ANALISA KEPUASAN MAHASISWA TERHADAP SISTEM KRS MELALUI MEDIA BPS DAN INTERNET PADA UBINUS. Undergraduate thesis, BINUS.
TOGAR ZAKARIA, JOSEPH (2007) STRUCTURAL EQUATION MODELING : ANALISIS HUBUNGAN PENGEMBANGAN PRODUK DENGAN KEPUASAN PELANGGAN PT. CREATIVE SARANA KREASINDO (STUDI KASUS PADA MAJALAH BEHIND THE SCREEN). Undergraduate thesis, BINUS.
TANIHAHA, THERESIA (2008) The Role of Emotional Satisfaction in Service Encounter For Department Stores in Jakarta. Undergraduate thesis, BINUS.
Tamara, Dewi (2019) Measuring Customer Satisfaction Level Of Mobile Banking: A Study On Iindonesian Bank. EPH-International Journal of Business & Management Science, 5 (5). pp. 11-36. ISSN 2208-2190
Tamara, Dewi (2019) Reviewer "Measuring Customer Satisfaction Level Of Mobile Banking: A Study On Iindonesian Bank". Engineer's Publication House.
Tamara, Dewi (2019) Similarity "Measuring Customer Satisfaction Level Of Mobile Banking: A Study On Iindonesian Bank". Engineer's Publication House.
TANAKA, YOGA and ERWINNA, ERWINNA and JAYA SAPUTRA, WILLIAM (2003) TINGKAT KEPUASAN PELANGGAN TERHADAP CUSTOMER RELATIONSHIP MANAGEMENT PADA PT GENERASI DUARIBU IND. Undergraduate thesis, BINUS.
TAKAYUKI PANDANA, YONATHAN and PERMADI, YOGI (2007) PENGUKURAN TINGKAT KEPUASAN PELANGGAN BERDASARKAN TANGGAPAN PELANGGAN TERHADAP KUALITAS PRODUK MESIN JILID PADA PT. UNIBINDO PERTIWI. Undergraduate thesis, BINUS.
UTAMI TEGUH, EVAYANI and SIMATUPANG, ARIFIN and SENJAYA, GRECIA (2004) ANALISIS HUBUNGAN EFEKTIFITAS IKLAN TERHADAP KEPUASAN PELANGGAN PADA CARREFOUR MEGA MALL PLUIT. Undergraduate thesis, BINUS.
VIONA, VIONA (2004) ANALISIS LAPORAN LABA RUGI UNTUK MENGETAHUI KONDISI KEUANGAN PERUSAHAAN PADA PT. PANARUB INDUSTRY. Undergraduate thesis, BINUS.
WAWOH, DEVINA (2006) ANALISA KEPUASAN PELANGGAN TERHADAP SERVICE FIRST TEAM LG PADA MEMBER ROYAL CARD MENGGUNAKAN MODEL KANO (STUDI KASUS PADA DEPARTEMEN COSTUMER SERVICE PT. LG ELECTRONIC INDONESIA). Undergraduate thesis, BINUS.
WAHYUDI, DONY and SANJAYA, RULY (2004) ANALISIS HUBUNGAN WEB SITE WWW. PAPAYA - ONLINE. COM DENGAN KEPUASAN PELANGGAN PADA PT. VICTORY RETAILINDO. Undergraduate thesis, BINUS.
WIDJAJA, HENDRA and SUCIPTO, YULIANTI and SETIAWAN, DANY (2004) TINGKAT KEPUASAN AGEN TERHADAP CUSTOMER RELATIONSHIP MANAGEMENT PADA PT. ELTEAN LUHUR KENCANA. Undergraduate thesis, BINUS.
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